Service Guarantee
As a supplier specializing in international trade of chemical raw materials and fine chemicals, Liaoyang Zhongshi Chemical not only provides a stable product supply but also strives to provide customers with comprehensive support throughout the entire process, including procurement, testing, logistics, technical support, and after-sales service. Leveraging long-term partnerships with large enterprises such as CNPC, Sinopec, and CNOOC, as well as multiple ISO-certified production bases, we have established a comprehensive supply chain management system, providing global customers with a more stable, secure, and efficient procurement experience.
Stable Supply, Guaranteed Continuous Supply
A stable supply capacity is the foundation for long-term customer cooperation. We deeply integrate high-quality domestic chemical resources and have established long-term partnerships with many large production enterprises, with an annual supply capacity exceeding 20,000 tons and approximately 100 tons of readily available stock, supporting orders starting from 1 ton. For long-term cooperative customers, we can also develop annual procurement plans and safety stock programs to effectively reduce procurement risks caused by market price fluctuations and supply shortages, ensuring the continuity of customer production.
Strict quality control ensures consistent product quality in every batch.
All products originate from manufacturers certified by ISO 9001, ISO 14001, and ISO 45001, and a comprehensive quality traceability system has been established. Relying on a CNAS-accredited laboratory, we implement a dual quality management model of "factory inspection + outbound re-inspection," testing key indicators such as purity, moisture content, color, acid value, density, flash point, and distillation range to ensure batch consistency of over 99.9%.
For different products, we also provide professional testing services such as GC, GC-MS, HPLC, moisture detection, and elemental analysis, and offer customized testing reports based on client industry needs, helping clients reduce incoming material testing costs and improve production efficiency.
Diverse logistics solutions ensure safe and timely delivery.
Depending on product nature and client requirements, we offer various packaging and transportation solutions, including 200L iron drums, 25kg bags, IBC containers, ISO tanks, and tank trucks, and have developed corresponding transportation protection measures for flammable, volatile, and special chemicals.
With a mature logistics partnership system, regular orders can be shipped within 7 business days, with continuous tracking of transportation status and timely feedback on logistics information to ensure products are delivered safely and on time to the customer's designated location.
Professional Technical Support to Optimize Applications
Beyond product supply, we focus on the actual usage effects for our customers. Our technical team can provide product selection advice, alternative solution recommendations, application testing, and technical consultation services based on the customer's product formula, production process, and application scenario. This helps customers choose more suitable product models, improve production efficiency, and reduce overall procurement costs.
For new product development and formula optimization projects, we can also assist customers in conducting sample testing, compatibility analysis, and performance verification, shortening product development cycles and improving R&D efficiency.
Rapid After-Sales Service to Alleviate Customer Concerns
We always adhere to the service philosophy of "no customer problems overnight." If customers encounter quality inquiries, technical issues, packaging abnormalities, or logistics problems during product use, we will respond within 24 hours and arrange professional personnel to follow up and handle the matter.
If a problem arises due to product quality, we will immediately initiate a quality traceability procedure to analyze retained samples, testing data, and production batches. Depending on the actual situation, we will provide replenishment, replacement, technical support, or negotiated solutions to protect customer rights to the greatest extent possible.
